Terms and Conditions
Last Updated: December 30, 2025
Website: meccazamzamlaundry.com
Phone: +966 54 682 6058
Welcome to Mecca ZamZam Laundry. By using our website or services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
Service Use
Our services are available to individuals aged 18 and above. By placing an order, you confirm that all provided information is accurate and complete.
Laundry Handling
We handle all garments with professional care. However, Mecca ZamZam Laundry is not responsible for pre-existing damage, color bleeding, shrinkage, fabric weakness, manufacturer defects, or incorrect care labels.
Customers must inform us of any delicate items or special care instructions at the time of pickup.
Separate Processing
Each customer’s laundry is handled separately to maintain strict hygiene standards. Ihram garments and sensitive items are cleaned individually using fragrance-free detergents.
While we use effective stain-removal techniques, complete removal of all stains cannot be guaranteed.
Pickup and Delivery
Pickup and delivery times may vary depending on location, traffic, and order volume. Customers will be informed of any delays.
Customers must be available at the scheduled time. Missed appointments may lead to rescheduling or additional charges.
Laundry Weight and Pricing
Laundry is weighed after collection. Final pricing is based on actual weight and selected services.
By confirming an order, the customer agrees to the final price communicated.
Lost or Missing Items
We take reasonable care to ensure all items are returned. Any missing items must be reported within 24 hours of delivery.
Compensation, if applicable, will not exceed three times the service cost of the affected item.
Payments
Payments must be completed using the agreed method at the time of service. We do not store or process sensitive card or banking information.
Customer Responsibilities
Customers are advised to check their garments upon delivery.
Do not include valuables, money, or hazardous materials in your laundry.
WhatsApp Communication
By contacting us via WhatsApp or phone, you consent to receive service-related messages including order confirmations, updates, and support communication.
Service Refusal
Mecca ZamZam Laundry reserves the right to refuse service in cases of misuse, inappropriate behavior, or unsafe conditions.
Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised date.
Contact Us
For any questions regarding these Terms and Conditions, please contact us at +966 54 682 6058 or visit meccazamzamlaundry.com